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Privacy Policy

Privacy Policy


CHILL LAB Online Shop (hereinafter referred to as "the Website") is committed to ensuring your peace of mind while using the services and information provided on the Website. We hereby explain the terms and conditions as well as the privacy protection policy of the Website to safeguard your rights and interests. Please read the following content carefully:


Through the platform, Chill Lab facilitates your association with suppliers (hereinafter referred to as "Suppliers") for the purpose of ordering various goods, including but not limited to cooked food, raw food, and other non-food items (collectively referred to as "Products") that will be delivered to you. When you place an order for Products with a Supplier (hereinafter referred to as "Order"), the Website acts as an agent on behalf of the Supplier to provide, process, and conclude the Order, which will subsequently be delivered to you by the Website or the Supplier. The Suppliers can be third-party suppliers, our affiliated companies, or ourselves.

 

I. Scope of Privacy Protection Policy

The contents of the privacy protection policy include how the Website handles personal identifiable information collected when you use the Website's services. The privacy protection policy does not apply to other websites linked to the Website or personnel not commissioned or involved in the management of the Website.

 

II. Collection, Processing, and Use of Personal Data

When you visit the Website or use the functional services provided on the Website, we may request necessary personal data depending on the nature of the service. We will process and use your personal data within the specific purpose scope; without your written consent, the Website will not use personal data for other purposes.

When you use interactive features such as service mailboxes and questionnaires on the Website, we will retain the information you provide, including your name, email address, contact information, and usage time.

During general browsing, the server will automatically record relevant behaviors, including the IP address of your connecting device, usage time, browser used, browsing, and click-through data. This record is for internal use only and will not be disclosed externally.

To provide accurate services, we may statistically analyze the content of collected questionnaires. The statistical data or explanatory text resulting from the analysis may be published as needed, but it will not involve specific personal information.

 

III. Data Protection

Only authorized personnel are allowed to access your personal data. If it is necessary to commission other units to provide services due to business needs, the Website will strictly require them to comply with confidentiality obligations and implement necessary inspection procedures to ensure their compliance.

 

IV. Related Links on the Website

The webpages of the Website provide hyperlinks to other websites. You can also enter other websites through the links provided on the Website. However, the privacy protection policy of the Website does not apply to those linked websites. You must refer to the privacy protection policy of the linked websites.

 

V. Policy on Sharing Personal Data with Third Parties

This website will never provide, exchange, rent, or sell any of your personal data to individuals, groups, private companies, or government agencies, except when there is a legal basis or contractual obligation.

The exceptions to the above include, but are not limited to:

1.    With your written consent.

2.    When required by law.

3.    To prevent danger to your life, body, freedom, or property.

4.    In cooperation with government agencies or academic research institutions for statistical or academic research purposes in the public interest, provided that the data is processed or collected in a manner that does not identify specific individuals.

5.    When your actions on the website violate the terms of service, or may harm or hinder the rights of the website and other users, or cause harm to any person, and it is necessary for the website management to disclose your personal data for identification, contact, or legal action.

6.    To protect your rights.

7.    When the website entrusts vendors to assist in the collection, processing, or utilization of your personal data, proper supervision and management responsibilities will be exercised over the outsourced vendors or individuals.

 

VI. Use of Cookies

In order to provide you with the best service, this website may place and access our cookies on your computer. If you do not wish to accept the writing of cookies, you can set the privacy level to high in the browser settings to reject the writing of cookies, but this may result in certain functions of the website not functioning properly.

 

VII. Privacy Policy Amendments

This website's privacy policy may be amended at any time to meet the requirements. The revised terms will be published on the website.

 

VIII. Supplier Disclaimer

Chill Lab does not assume any responsibility for the actions or inaction of suppliers or for the provision of goods by suppliers. Chill Lab is not responsible for the quantity, quality, condition, or other aspects of the goods and/or services provided by suppliers, nor does it make any warranties regarding the accuracy or completeness of the information (including menu information, pictures, and images) displayed on the platform's supplier list/products. The provisions in this clause shall not exempt suppliers from liability for death or personal injury caused by gross negligence or intentional misconduct.

 

IX. Supplier Responsibility

Suppliers are responsible for the preparation, condition, and quality of the goods. In the case of supplier delivery, the supplier is responsible for delivering the goods and/or orders. Chill Lab is not responsible for any loss or damage arising from your contractual relationship with suppliers.

 

X. Access and Deletion of Data

Members can view authorized name and email data in their member accounts on the website, which is solely for the purpose of store membership and order information.

Upon request, the store can delete or cease using personal data through the "Contact Us" channel in the upper right corner of the store.

For related inquiries, please email: admin@chilllab.com.hk